No worries, Tracy's Dog provides a one-year warranty. If you have any questions, please contact us . Note: You might need to provide the order number, shipping address, name, and mobile phone number and take a video to show us the toy's problem.
If your order has not yet been dispensed by our shipping partner, you could contact us and the cancellation is possible. Please contact our customer service . and please provide your order number for us to solve your problem.
Please make sure that the charging cable is plugged in tightly. When the product is charging, the indicator light will light up and flash. If the product has any issue after charging, please contact us. Note: Please provide your order number and take a video to show us the toy's problem.
If the toy does not start(Or working properly), please check whether it is fully charged. If the toy has enough power, please make sure that whether you pressed the switch for more than five seconds. If the device still does not work, please contact our customer service.
We recommend you clean your toy after every use to lengthen the product’s using duration. Most of our toys could be cleaned with mild soap and water. If you have any questions, please contact our customer service.
The package is delivered by our transportation service provider, and you will receive a confirmation including the tracking number once you placed your order. If you have any questions, please contact our customer service.